The purpose of our company is to provide best possible service to our customers. This specific e-shop is making possible for both our customers and all of Internet users to be informed directly about the products offered by our company, as well as to proceed with their purchases electronically.
Intellectual property rights and trademarks
The entire design of the website's websites, the text, the graphics, the choice and the settings thereof, are the intellectual property of our company and are protected according to the relevant provisions of Greek law, European law and international conventions. Without prejudice to all rights, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.
PROTECTION OF PERSONAL DATA
STATEMENT OF PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store of our company and to place orders of its products, the disclosure of some personal information of the customer will be requested. When placing the order, the full name, the shipping address of the products, the billing address of the order will be requested (in case it is different from the shipping address), the billing details (in case an invoice payment has been selected), the number of a contact phone number, your e-mail address and in cases where payment is made by credit card, the number, the card expiration date and the three-digit security code.
CAN MY DATA BE DISCLOSED TO THIRD PARTIES / OTHER COMPANIES?
The credit card details are not stored in the company's storage media during the transaction.
Our company makes use of the information you give us during the electronic sending of the form, in order to contact you about
- the delivery of the order to your place
- to confirm and identify the customer in any necessary case
- for new or alternative products offered by our company
- special offers and news of our site
The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the certification of websites to Internet users and for the encryption of data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed in transit.
In addition, personal security is the password you give when you become a member of the website lametall.com.
In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these elements thoroughly so that they do not risk falling into the hands of third parties. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be remembered that the credit card details are not stored in the company's storage media during the transaction. All transactions you make through the lametall.com are governed by International and European law, which regulates issues related to e-commerce as well as by the Law on consumer protection (Law 2251/1994), which regulates issues related to distance sales.
MERCHANTABLE ITEMS – AVAILABILITY – CHARACTERISTICS
The products available for sale, their characteristics, their prices and their available stock, can be found at the electronical address lametall.com and are accessible to all. Users can search for more information about the product by clicking on the product icon.
Our company guarantees the timely information of customers about the availability or otherwise of the products, but bears no responsibility for their availability.
Our company makes every day all possible efforts in order to provide all the required information about each product (technical characteristics, prices, etc.). However, in order to limit any mistakes, we would recommend that before any checkout, you contact us in cases where the prices or any other feature of the product are beyond the usual and reasonable.
The prices listed in the relevant lists next to each
product, there is the price which includes the VAT applicable from time to time. In some areas of Greece for which reduced VAT rates apply and if your purchase is made by invoice, the prices of the products are lower than those indicated at the reduced VAT rate.
Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumers.
PRODUCT ORDERING AND CONSUMER PROTECTION
Orders through the online store lametall.com constitute conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994 (as currently in force) and the amendments referred to in Presidential Decree 131/2003 (Official Government Gazette A' 116/16.05.2003) and Decision 31619 Of the Official Government Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, published in the Official Journal of the European Union with number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, provided that he is legally competent in compliance with the provisions of the Greek Civil Code (provided that he has reached the eighteenth year of age and is not in judicial custody regarding the conclusion of a sales contract). Orders can also be made by legal representatives of legal entities. Our company reserves the right to claim the return from the supervisor or guardian of any orders made by legally incapacitated persons.
PLACING AN ORDER THROUGH THE E-SHOP
In order to place an order in our online store, the following are required:
- The completion of the special form with the necessary information for the conclusion of the sales contract.
On all the pages of the online store lametall.com and next to every product available for purchase, there is the button to add to the shopping cart. Navigate to our online store and add to your cart the products you wish to buy.
To continue with your purchases select from the main categories, the one that contains the next item you are looking for and also add it to your cart. When you have completed the process of adding products press the "Proceed to checkout" button. In order to be able to place an order it is not necessary to be a member of the online store lametall.com, but we would advise you to become a member, as it will be much easier the whole process in any future use of our online store. Fill in the form the username and password you stated during your registration and select "LOGIN" in the members area.
If you are not a member press the button
create a new account and fill in the new member registration form an active e-mail account. The e-mail you will declare must be valid and exist because our communication will also be through the e-mail you have stated during your registration. Even if you do not become a member, you will be asked for personal information such as: billing and order shipping address, e-mail, contact number, information necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
- Identification (Ability to log in, register or continue as a visitor)
- Fill your billing and shipping address
- Choose your shipping method
- Choose your payment method
- Confirm and register your order
In case of any pending issue that occurs in your order, we will contact you at the information you have provided to us.
In case you do not receive any relevant e-mail confirming your order or notifying us by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have stated. Our company bears no responsibility in case you have entered your contact details incorrectly and as a result it is not possible to contact you.
Payment methods are explicitly mentioned on the checkout page.
RETURNS / CHANGES / CANCELLATIONS
The terms and conditions described in this policy apply to all products purchased in Greece through the online store lametall.com.
When you place your order through the online store lametall.com, you have the option to cancel your order within the same day you placed the order.
For any case of product return you can send us your request through e-mail at email@example.com. For any information you need, you can contact us by consulting the contact details of our site. The products you want to return should be in perfect condition, with its packaging closed. You are responsible for the cost of returning the products unless the product is subject to warranty issues due to a manufacturing defect. In case you open the packaging of the product you should make sure to return it in perfect condition, along with all of the parts and accessories of which it is consisted.
You agree to be responsible of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the shipping company or courier company.
Our company is not responsible for defects or poor quality of the products it offers to its customers. All products are received by suppliers packaged. In the event that a defective product is found in the delivered products, you reserve the right to return and replace it with our shipping costs.
In case they are not returned within 15 days then our company may not accept any return or replacement of a product. In any case, the maximum time limit of return for replacement cannot be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights provided by the return policy, they are recognized in each
case all rights that apply to consumers from the existing provisions and laws regarding the sales contract, as well as any right arising in relation to the terms of guarantee of the products.
Transport of returned products
In case you wish to return any goods because you’ve changed your opinion, you will be charged with the immediate cost of returning the products. The receipt of the returned products can be done only from the address you had stated in the first place for their shipment and which you have indicated to us in writing.
You agree to provide our company with as much detail as possible about the pick-up address of the goods, for example the floor where the goods are located, difficulties in accessing the carrier/courier, having an elevator, narrow stairs, etc., in order to facilitate the pick-up process from the area you indicate. You agree that there will be appropriate access to the site for the receipt of the returned goods.
If the carrier/ courier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you verbally and will record it on the receipt form. You may instruct the cooperating transport company /courier to collect the products despite this suggestion, however we will not be liable for any damage that may be caused to your property or the goods since the collection of the products will be done with due care and care.
You agree to provide the partner with all the products you wish to return, including all parts and components that make them up. Upon receipt of the returned goods by the carrier you will sign a receipt form to certify that the delivery has been made to the carrier. The pick-up form will be given to you by the cooperating carrier/courier.
If you cannot be present yourself upon receipt of the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative should be an adult and able to supervise the receipt of your products instead of you.
Refund of the price of returned products
If you meet the return requirements, we will refund you the amount corresponding to the value of the goods you return in the same way that you made the original transaction unless you wish another return method for which you must inform us in writing.
The refund of the refunded products will take place as soon as possible. In any case, it will take place after you inform us in writing about the request for return of the products and we accept their return as well as if the products have been delivered to the cooperating transport company / courier.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
- the supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized (Private Label Products)
- the supply of goods which, after delivery, due to their nature, are inseparable mixed with other elements
- Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you by phone or e-mail, in order to indicate to us if you wish, under these circumstances, the completion of your order. Our company bears no responsibility for any situation that is out of its own fault and will do everything humanly possible for your best service.
- In cases where you have placed an online order and upon receipt you find that some or some products are missing from the total order, please contact us so that we can arrange all the details required and send you the products you did not receive without any extra charge.
- Modification of the terms hereof: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes to inform this text of any change or addition to the terms.
- In case of non-receipt of the ordered goods (and if a long time has elapsed since the registration of the order), please contact our company. For your convenience and fastest service, we recommend that you indicate the special order code that has been sent to the e-mail address you provided during your order.
According to Directive 2013/11/EC, which was incorporated into Greek law by Joint Ministerial Decision 70330/2015 and Decision 31619 Of the Official Government Gazette 969/22.3.2017 (article 8), the possibility of online resolution of consumer disputes through the Alternative Dispute Resolution procedure is provided throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he/she may use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for the out-of-court settlement of the dispute.